Privacy Policy

This Privacy Policy describes how Pizza Inn ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects personal information from visitors, customers, and users ("you" or "your") who interact with our website located at pizzainncafe.click and any related digital services, mobile features, online ordering platforms, and promotional communications (collectively, the "Services"). Please read this policy carefully before using our website or submitting any personal information to us.

By accessing or using our website, placing an order, subscribing to our newsletter, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Pizza Inn is a food service business operating in the United States. We are committed to protecting the privacy and personal information of our customers and website visitors. Below are our contact details for all privacy-related inquiries:

2. Information We Collect

We collect several categories of personal information in the course of operating our food service business and maintaining our website. The information we collect depends on how you interact with us.

2.1 Personal Identification Information

When you place an order, create an account, make a reservation, contact our customer service team, or sign up for our promotional offers, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and delivery address (including street, city, state, ZIP code)
• Date of birth (when required for age verification or loyalty program enrollment)
• Username and password for account creation
• Profile preferences and dietary restrictions you voluntarily share

2.2 Payment and Financial Information

When you make a purchase through our website or ordering platform, we collect financial information necessary to process your transaction. This includes:

• Credit and debit card details (card number, expiration date, CVV)
• Billing address associated with your payment method
• Digital wallet identifiers (such as PayPal, Apple Pay, or Google Pay)
• Transaction history and order records

Please note that payment card information is processed through secure third-party payment processors. We do not store full credit card numbers on our own servers.

2.3 Usage Data and Online Activity

When you visit our website or use our online ordering system, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location derived from it
• Browser type, version, and language settings
• Operating system and device type
• Pages viewed, time spent on each page, and navigation paths
• Links clicked and buttons interacted with
• Referring URLs (the website that directed you to ours)
• Search queries entered on our website
• Date and time of each visit
• Session duration and frequency of visits

2.4 Device Information

We may collect technical information about the devices you use to access our Services, including:

• Device identifiers (such as mobile device ID or advertising ID)
• Screen resolution and display settings
• Hardware model and manufacturer
• Network connection type (Wi-Fi, cellular, etc.)
• Time zone settings

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect data about your interactions with our website. Please refer to Section 9 of this Privacy Policy for detailed information about our cookie practices.

2.6 Communications and Customer Feedback

If you contact us via email, telephone, contact forms, or social media, we collect the content of your communications, including:

• Inquiries, feedback, and complaints submitted to us
• Customer reviews and ratings
• Survey responses
• Records of your correspondence with our customer support team

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you log in using a social media account or interact with our social media pages)
• Third-party food delivery platforms and aggregator services
• Marketing and analytics partners
• Fraud prevention and identity verification services
• Public databases and commercially available data sources

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We do not sell your personal information to third parties for their direct marketing purposes. We use your information as follows:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup arrangements
• Managing your customer account and loyalty program membership
• Processing payments and issuing receipts or invoices
• Sending order confirmations, delivery updates, and service-related notifications
• Responding to your inquiries, complaints, and customer service requests
• Personalizing your experience based on your preferences and order history

3.2 Analytics and Service Improvement

• Analyzing website traffic, user behavior, and ordering trends to improve our Services
• Conducting internal research and development to enhance our menu offerings and user experience
• Monitoring and improving the performance, security, and functionality of our website
• Generating aggregated, anonymized statistical reports for business planning
• Testing new features, promotions, and user interface designs

3.3 Marketing and Promotional Communications

• Sending promotional emails, SMS messages, or push notifications about special offers, new menu items, and events (with your consent where required)
• Displaying personalized advertisements on our website and third-party platforms
• Running targeted marketing campaigns based on your preferences and order history
• Administering contests, sweepstakes, and loyalty reward programs
• Conducting customer satisfaction surveys

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, replying "STOP" to SMS messages, or contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal obligations
• Responding to lawful requests from government authorities and law enforcement agencies
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, security incidents, and illegal activities
• Protecting the rights, property, and safety of Pizza Inn, our customers, and the public

3.5 Business Operations

• Managing our internal business operations, including accounting, auditing, and record-keeping
• Evaluating and completing mergers, acquisitions, or other business transactions
• Training our staff and improving customer service standards

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell, rent, or trade your personal information to unaffiliated third parties for their own commercial purposes. However, we do share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business and delivering our Services. These providers are contractually obligated to use your personal information only for the purposes we specify and to maintain appropriate security measures. Our service providers include:

• Payment processors: Companies that securely process credit card and digital wallet transactions
• Delivery partners: Third-party delivery services that fulfill your food delivery orders
• IT and hosting providers: Companies that provide web hosting, cloud storage, and technical infrastructure
• Email and communication services: Platforms used to send order confirmations and marketing communications
• Analytics providers: Services such as Google Analytics that help us understand website usage
• Marketing and advertising platforms: Companies that help us deliver targeted advertisements
• Customer support tools: Platforms that help us manage customer inquiries and feedback
• Fraud prevention services: Companies that help detect and prevent fraudulent transactions

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe disclosure is necessary or required to:

• Comply with a subpoena, court order, legal process, or other governmental or regulatory request
• Enforce our Terms of Service or other applicable agreements and policies
• Protect and defend the rights, property, or safety of Pizza Inn, our employees, customers, or the public
• Respond to claims that any content on our website violates third-party rights
• Detect, prevent, or address fraud, security, or technical issues

4.3 Business Transfers

In the event of a merger, acquisition, asset sale, reorganization, bankruptcy, or other business transfer or combination, your personal information may be transferred as part of that transaction. We will notify you via prominent notice on our website or via email before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and business development purposes.

4.5 With Your Consent

We may share your personal information with other third parties when you have provided your explicit consent for such sharing.

5. Data Security

We take the security of your personal information seriously and implement a comprehensive range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive information, including payment data, is encrypted both in transit and at rest.
• Firewalls: We deploy firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. We use role-based access controls and multi-factor authentication.
• Regular Security Testing: We conduct periodic vulnerability assessments and penetration testing to identify and address potential security weaknesses.
• Secure Payment Processing: Payment transactions are processed through PCI-DSS compliant payment processors. We do not store full payment card numbers on our systems.

5.2 Administrative Security Measures

• Employee training on privacy and security best practices
• Data processing agreements with all third-party service providers
• Internal policies governing the collection, use, and disposal of personal information
• Incident response procedures for data breaches and security events

5.3 Limitations of Security

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to take steps to protect your own information, including using strong passwords and logging out of your account after each session.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable state and federal data breach notification laws, including those enacted under various US state statutes.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights and providing you with easy mechanisms to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you during the past 12 months.
• Right to Deletion: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correction: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only those purposes necessary to provide you with Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

6.2 General Privacy Rights (All US Residents)

Regardless of your state of residence, we offer the following privacy rights to all users:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements and legitimate business needs.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Withdraw Consent: Where we process your personal information based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected] (Subject line: "Privacy Rights Request")
• Website: Submit a request through our contact page at pizzainncafe.click

We will acknowledge your request within 10 business days and respond fully within 45 calendar days of receipt. If we need additional time, we will notify you and may extend the response period by an additional 45 days where reasonably necessary. We may need to verify your identity before processing your request by asking you to confirm information associated with your account or prior interactions with us.

You may designate an authorized agent to submit requests on your behalf. The authorized agent must provide written proof of their authorization, and we may still require you to verify your identity directly.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it was collected:

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements. Where deletion is not immediately possible (for example, because your information is stored in backup archives), we will isolate and protect your information until deletion is feasible.

8. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable federal and state laws, we do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 13 without proper consent, we will take immediate steps to delete that information from our records.

We strongly encourage parents and guardians to monitor their children's online activities and to teach their children never to provide personal information on the internet without their parent's or guardian's permission. Individuals between the ages of 13 and 17 should only use our Services with the express permission and supervision of a parent or legal guardian.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. This section provides an overview of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences and login status. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a specified period).

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including shopping cart functionality, user authentication, and security features. These cookies cannot be disabled without significantly impacting your ability to use our Services.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous statistical data (e.g., page views, session duration). We use tools such as Google Analytics for this purpose.
• Functionality Cookies: Remember your preferences (such as language settings, saved addresses, and menu preferences) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements that are relevant to your interests, based on your browsing history and interactions with our website.
• Social Media Cookies: Set by social media platforms to enable content sharing and interaction with social media features on our website.

9.3 Managing Your Cookie Preferences

You have the right to accept or reject non-essential cookies. You can manage your cookie preferences through:

• Our cookie consent banner, which appears when you first visit our website
• Your browser settings, which allow you to block or delete cookies
• Third-party opt-out tools, such as the Network Advertising Initiative opt-out and the Digital Advertising Alliance opt-out
• Google Analytics opt-out by installing the Google Analytics Opt-out Browser Add-on

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

10. International Data Transfers

Pizza Inn is based in the United States, and our primary data processing occurs within the United States. However, some of our third-party service providers may be located in other countries, which means that your personal information may be transferred to, stored in, or processed in countries outside of the United States.

When we transfer personal information outside the United States, we take appropriate steps to ensure that your information receives an adequate level of protection. These safeguards may include:

• Entering into data processing agreements with service providers that incorporate standard contractual clauses or other appropriate data transfer mechanisms
• Verifying that receiving countries offer an adequate level of data protection
• Implementing additional technical and organizational security measures

By using our Services, you understand and consent to the transfer of your personal information to the United States and other countries as described in this Privacy Policy. If you have questions about international data transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services (such as social media platforms, food delivery apps, and payment gateways) that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites.

When you click on a third-party link, you will be redirected to that third party's website. We strongly encourage you to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Marketing Communications and Opt-Out

With your consent (where required by applicable law), we may send you promotional emails, SMS messages, push notifications, or direct mail about our products, services, special offers, and events. By creating an account or placing an order, you may be opted in to certain types of marketing communications.

12.1 How to Opt Out

You can opt out of marketing communications at any time using the following methods:

• Email marketing: Click the "unsubscribe" link at the bottom of any promotional email
• SMS marketing: Reply "STOP" to any promotional text message
• Direct contact: Email us at [email protected] with the subject line "Unsubscribe"
• Account settings: Adjust your communication preferences in your account settings on our website

Please allow up to 10 business days for your opt-out request to be processed. Please note that even after opting out of marketing communications, you will still receive transactional and service-related communications (such as order confirmations and receipts), as these are necessary for the performance of our contract with you.

13. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can address your concerns:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

We will acknowledge your complaint within 5 business days and endeavor to resolve it within 30 days. If you are not satisfied with our response, you may have the right to file a complaint with the relevant data protection or consumer protection authority:

13.1 Federal Trade Commission (FTC)

The FTC enforces consumer protection laws in the United States, including laws related to deceptive practices in data collection and privacy. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

13.2 California Attorney General (for California Residents)

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

13.3 State Attorneys General

Residents of other states may also file complaints with their respective State Attorney General's office. Most state AG offices have consumer protection divisions that handle privacy-related complaints.

14. Legal Basis for Processing (FTC Compliance)

In accordance with the FTC Act's prohibition against unfair or deceptive acts or practices, we process your personal information only when we have a lawful basis to do so. Our legal bases for processing include:

• Contract Performance: Processing necessary to fulfill your food orders, process payments, and provide customer service
• Legal Obligation: Processing required to comply with applicable federal and state laws, including tax, accounting, and food safety regulations
• Legitimate Business Interests: Processing for fraud prevention, website security, business analytics, and service improvement, where these interests are not overridden by your privacy rights
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent

15. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and we do not currently alter our data collection practices in response to DNT signals.

However, you can manage your tracking preferences through our cookie consent tool, browser settings, and the opt-out mechanisms described in Section 9 of this Privacy Policy.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on this page with a new "Last Updated" date at the top
• Send you an email notification if the changes are significant and if we have your email address on file
• Display a prominent notice on our website for a reasonable period

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 5 business days and to resolve all requests within 45 calendar days, as required by applicable law.